Vertrauen in Genuss

Our Basis for Safe and Sustainable Products

Management System and Company Guidelines

As a company systematically aligned with sustainability, our basis is the FSSC 22000 Certification (Food Safety System Certification) and our own Code of Conduct. Our company’s control and monitoring systems and our strict compliance with all requirements are audited by external auditors on a regular basis, and in conjunction with our own audits enable us to achieve a high degree of control, transparency and engagement in our processes and operations. What does that have to do with sustainability? Well, we are convinced that only people who know what they are doing and how and why can also effectively align their actions, indeed down to every detail, in a way which ensures they are consistently sustainable, considerate, and environmentally-friendly.

And even more: The Code of Conduct commits us as individuals to act with particular care and attention, and completely of our own accord. Furthermore, each of our suppliers is urged to act and do business in line with this commitment to quality, environmental protection, respect and appreciation. 

Market and Demand

Customers shape and determine the success of our company. Demand-based and sustainability-oriented business and actions harmonise perfectly together. Our customers are very interested in sustainably produced products, gentle and eco-friendly methods and processes, and a partner who plans for the long term and acts proactively and with foresight. The market and business requirements are virtually congruent here.

What does that mean specifically? Our central elements:

Wollenhaupt on-site – development and qualification of suppliers

Being reliable and showing respect means going local, travelling. Getting our own impression of the people, the production conditions, the situation in the country. How is sustainable agriculture actually implemented in practice? What are the conditions, what are the options? Our experts are out in the field, in discussions, building relationships and providing support, advice and assistance. 

Important Wollenhaupt values:

  • Reliability: We visit suppliers regularly and establish long-term partnerships.
  • Respect: We promote and develop local structures; we help empower the people, in partnership with them.

Smallholder farms, local cooperatives - it is the people involved who are vital here. Together, we develop strategies to produce the best qualities, to even exceed the legal requirements in cases of doubt, and to enable truly profitable and environmentally-friendly generations of revenues on a sustained basis.

At Wollenhaupt, implementing sustainability is lifelong work.

Transparency from a sustainability perspective

In 2011, we joined the international SEDEX network. SEDEX stands for “Supplier Ethical Data Exchange” – the organization for data exchange between producers, industry and trade with the aim of improving ethical and social sustainability and environmental protection in the supply chain. 30,000 companies from 150 nations share their interest in ethical and social responsibility and in sustainable business operations and actions. 

Neutral agencies audit the members and store their audit reports in a member database: Transparency for everyone involved!

Classic certifications

What seemed unusual 15 or 20 years is now one of the standards of a truly sustainability-oriented company, and has long been a familiar, indispensable guide for many consumers: product labels, logos and seals. Wollenhaupt offers certified products from various organizations and programmes that address the issue of sustainability in different ways and forms. Fairtrade, Rainforest Alliance, UTZ, ETP and organic certifications – the diverse wishes and preferences of consumers warrant various standards, and Wollenhaupt accommodates them all.

Certifications at Wollenhaupt: At a Glance

Ethical Tea Partnership

Ethical Tea Partnership (ETP)

The Tea Trading department of Wollenhaupt is a member of ETP since 2014. It concerns a worldwide initiative of tea companies who set themselves the target to support the development of manufacturers, and in the long term, to only buy from manufacturers meeting a defined standard.

They focus on four main areas: Increasing the social and working safety standards, increasing the living standards of the employees, supporting the smallholders who are providing 70 % of the global tea production, as well as climate and environmental protection.

These targets are strongly supported by a network of ETP-staff on site as well as by corresponding projects.



“UTZ”, which means “good” in the Mayan language, is a programme and quality seal for the sustainable farming and cultivation of coffee, tea and cocoa. The tea farmers are supported through training to implement more efficient, socially responsible and environmentally-friendly agricultural practices. The programme thus improves the livelihood of the local people while also contributing to the conservation of natural resources.

Rainforest Alliance

Rainforest Alliance

The “Rainforest Alliance” is an internationally recognised, independent environmental protection organisation dedicated to protecting sensitive ecosystems and promoting sustainable management of land areas. The seal stands for environmentally-compatible agriculture and socially responsible business practices and actions.



The Fairtrade Mark is an independent certification mark which ensures that the product has been produced in compliance with fair trade standards. The focus here is on the working and living conditions of smallholder farmers and workers in Africa, Asia and Latin America.

EU Organic

Organic (EU)

Since July 2010, the EU organic logo is mandatory for organically produced food. The EU organic logo verifies that the requirements of the EU regulation on the production and labelling of organic products were met during the preparation and control of the products. The seal is the basic prerequisite for labelling a product “organic”.

Protected Geographical Indication

Protected Geographical Indication

This quality logo aims to encourage diverse agricultural production, protects product names from misuse and imitation, and provides consumers with information on the specific characteristics of the products. The quality logo verifies a close link to the geographical area of origin, since at least one of the stages of production (production, processing or preparation) takes place in that area. Such protected products in our assortment include teas from Darjeeling in North India, for example.