Our Quality Management for Safe Enjoyment

During the process of selecting our suppliers, we make our own audit visits to the countries of origin. We go right on-site, inspect the production facilities, the farming, growing and harvest conditions, talk to the people there and get our own impression, which, in conjunction with the code of conduct, serves as the basis for our cooperation. We also visit longstanding partners on a regular basis.

Once the raw ingredient arrives at our site in Reinbek, it is subject to a strict and systematic incoming goods inspection: How does the raw ingredient look, how does it smell? Are there any abnormalities or noticeable problems? Our raw ingredients are regularly analysed by accredited external laboratories subject to a continually updated raw material specific inspection report. We do not release the ingredient for processing until it has passed the sensory and analytical incoming goods inspection and acceptance process.

We put high demands on our suppliers as to the purity of the raw ingredients. However, depending on the type and condition of the raw ingredient, an additional cleaning may be necessary. Our Production Preparation department uses various methods for this: If needed, the raw ingredient is e.g. sieved, treated with CO² and steam, or an air seperator is applied. We are the only manufacturer in our industry to use laser sorting technology. We then properly store the cleaned, sorted product or directly add it to blends (flavoured or natural).

We process and produce all of our tea and vanilla products as gently and carefully as possible. Whether it concerns active allergen management or preventing cross-contamination, there are a lot of details that we attend to, monitor regularly, inspect and continuously improve. During production, we apply our HACCP concept, which we have defined for our ongoing internal quality management process and implement on a daily Basis.