TEASY: Round-the-clock digital customer support

TEASY supports you in your day-to-day retail operations with questions about tea, our range, flavour, preparation and suitable product recommendations. The AI-powered chatbot brings together Wollenhaupt’s tea expertise and makes it accessible directly via chat – quickly, easily and even outside our service hours. The focus is on providing tea advice for specialist retailers. TEASY does not replace the personal advice provided by our service team, but complements it where quick guidance is helpful in day-to-day business.

How can TEASY help?

TEASY is our digital AI chatbot designed for professional use in specialist tea shops. It answers questions in natural language and provides support on typical issues that arise during the sales, ordering or product range processes.

You can use TEASY, for example, if you’re looking for a product or recipe recommendation, need a flavour alternative, or have general questions about minimum order quantities or delivery terms.

Example questions:

• “I’m looking for recipes for peach-flavoured iced tea” or “A recipe for Darjeeling iced tea”

• Ingredient list for [enter tea variety]

• “Where can I find the latest rankings for green tea?” (visible after B2B registration) 

• “How can I open a customer account?”  
   

How to get the most out of TEASY

• Start the chat using the widget at the bottom right of the page. You can then choose whether you’d like to ask a question straight away or start the tea search.
   

• Please make your question as specific as possible:
  rather than just typing a single keyword such as ‘fruit tea’, phrase your question as you would in a conversation.
  
  For example: ‘Which fruit tea is perfect for summer and has a berry flavour?’
  
  The more specific your question is, the more accurately TEASY can answer it or suggest suitable teas from our range.

When will our customer service team be involved?

A practical example from the high street retail sector

A real-world example is the tea bot ‘LUCY’, which BRISANT featured in a video report. It illustrates how digital tea advice can be used in day-to-day sales in brick-and-mortar shops.

For the retailer (KonzeptTEE), this results in a tangible benefit for customers: New staff are supported when advising customers, frequently asked questions can be answered more quickly, and waiting times in the shop can be put to good use. The AI chatbot, displayed on a tablet installed in the shop, thus becomes a digital service component that does not replace personal advice but specifically enhances it.

Source: BRISANT, video feature “AI ensures the perfect tea experience”

Try TEASY now!

Try TEASY out right now in the bottom right-hand corner of the page. Your feedback will help us to further develop the service in a targeted way.

The use of TEASY is subject to the privacy policy of Wollenhaupt Tee GmbH. You can find further information in our privacy policy.